Policies

Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to ‘drop off’ sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. For that reason, you must leave a phone number that we can reach you at.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room. If you have forgotten your leash, please ask and we will be happy to provide you with one.


Cancellations

In order to best serve our patients, we would appreciate you contact as soon as you become aware that you need to cancel an appointment.

Please call 780-836-3770


Payment Opinions

We require full payment at the time that services are rendered for small animals and equines. If an animal is hospitalized for over a day we require a deposit which amounts to 50% of the estimated costs of treatment. We will always provide you with an estimate which we will require you to sign before a procedure or treatment is performed so that you will not have any surprise charges. For your convenience, we accept Visa, MasterCard, Debit, Cash, and e-Transfers. We do not accept cheques.

We also accept PetCard and HealthSmart financing services. If you require financial assistance, please contact these companies, or Manning Veterinary Clinic to apply today.